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FAQ QUESTIONS

Some General Questions

Yes, all our products are made from body-safe materials such as medical-grade silicone and are tested for quality and safety.

If the delivery time is longer than expected, you can usually cancel your order—but it depends on the order status. Here’s how it typically works:

you will typically receive your invoice right after your order is confirmed via email. In some cases, it may also be included: As a downloadable PDF in your account under My Orders Inside the package as a printed invoice If your order is shipped later, some stores send the final invoice once the item is dispatched.

Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

Absolutely. All orders are shipped in plain, unmarked packaging to ensure your privacy.

You can reach us via email, live chat, or our contact form on the website.

Yes, but only before your order is shipped.

Our support team is available Monday to Saturday, 10 AM – 6 PM

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